Privacy Policy

Information We Collect

When you request an estimate, submit a preferred appointment request, or contact DEL FIORI GLASS through this website, we may collect:

• Your name, phone number, and email address.
• Your preferred contact method.
• The property street address, city, and ZIP code.
• Property type, requested service, and details you choose to provide.
• Up to three property photographs that you voluntarily upload.
• Limited technical information needed to operate, secure, and troubleshoot the website and form.

How We Use Information

We use the information you submit only for legitimate business purposes related to your request, including to:

• Review the property and requested service.
• Prepare, discuss, or follow up on an estimate.
• Contact you by your selected method.
• Maintain appropriate business and service records.
• Protect the website, prevent misuse, and comply with applicable legal obligations.

DEL FIORI GLASS does not sell or rent the personal information submitted through this form.

Property Photographs

Photographs are optional and should show only the property areas relevant to your request. Please avoid uploading images that contain identification documents, financial information, private records, or people who have not agreed to be photographed.

Selected images may be optimized in your browser to reduce file size. They are then transmitted with your estimate or preferred appointment request and delivered to DEL FIORI GLASS as email attachments. We use them to understand the property and prepare a more accurate response.

Service Providers

We use trusted service providers when necessary to operate the website and process requests. This includes Resend, operated by Plus Five Five, Inc., which processes and delivers form submissions and photo attachments by email.

Website hosting, infrastructure, and security providers may also process limited data as necessary to provide their services. These providers process information according to their own terms, privacy practices, and applicable agreements.

Retention

We retain estimate and preferred appointment requests, correspondence, and photographs only for as long as reasonably necessary to respond to the request, provide or discuss services, maintain legitimate business records, resolve disputes, and meet legal or operational obligations.

Retention periods may vary depending on whether a request becomes an active or completed customer relationship.

Security

We use reasonable administrative and technical measures designed to protect submitted information. However, no website, email service, or method of electronic transmission can be guaranteed to be completely secure.

Your Choices

You may choose not to upload photographs. You may also contact us to request access to, correction of, or deletion of personal information you submitted, subject to records we must retain for legitimate business, security, or legal reasons.

This website and its request forms are not directed to children under 13.

Policy Updates

We may update this policy when our website, services, or legal obligations change. The effective date shown on this page identifies the current version.